Winomania Casino

Yes. Winomania Casino does not charge any fees on standard deposits or withdrawals. The minimum deposit is £10 across all payment methods, and the minimum withdrawal is £10 (except for bank wire transfers, which require a minimum of £50). Please note that your own bank or e-wallet provider may apply separate charges of their own, which are outside our control.

No. In the UK, gambling winnings are not subject to Income Tax, Capital Gains Tax or National Insurance for players. This applies regardless of how much you win, because the tax burden falls on the operator rather than the player. A few things worth keeping in mind:

• Any interest you earn on winnings held in a savings account may be taxable.
• Large winnings can affect eligibility for means-tested benefits such as Universal Credit.

This is general information, not personal tax advice — for individual circumstances, please consult a qualified accountant or HMRC.

You can close your account at any time. We recommend withdrawing any available balance first. To proceed:

1. Log in and open the Responsible Gambling or Account Settings section.
2. For a permanent closure, choose Self-Exclusion or Account Closure; for a temporary break, choose Time-Out.
3. If you prefer, contact our support team via live chat or email and request closure directly.

If you would also like your personal data erased under GDPR, send a separate request to our support team.

An account may be locked for a few common reasons:

• Incorrect login attempts — entering the wrong password too many times triggers a temporary lock. Simply reset your password via email.
• Pending KYC verification — identity verification must be completed before withdrawals can be processed.
• Mismatched details or security checks — if your ID, address or payment details don't match, or a VPN was used, the account may be paused for review.
• Breach of our Terms & Conditions.

Most locks are resolved within 24–72 hours once the correct documents are provided. Contact our support team and we'll help you restore access.

Most payouts are processed within 2 business days of the request. Delays usually come down to one of the following:

• Incomplete KYC — your identity must be verified before funds are released.
• Unmet wagering requirements on a bonus.
• Your chosen method — e-wallets typically take 0–24 hours, cards 1–3 business days, and bank transfers 2–5 business days.
• Weekends and bank holidays may extend processing times.

Completing your verification early and using the same method for deposits and withdrawals is the best way to avoid delays.

Yes, but only while the request is still pending. You have a window of up to 48 hours before a withdrawal enters processing during which you can cancel it if you change your mind. Once a withdrawal has been approved, it can no longer be reversed. To cancel a pending request, go to Cashier → Transaction History → Cashout History, locate the pending withdrawal and cancel it, or contact our support team for assistance.

We provide a full set of responsible gambling tools, all available in your account settings:

• Deposit limits — set a daily, weekly or monthly cap on deposits.
• Loss and session limits — control how much you can lose and how long you play.
• Reality checks — on-screen reminders of your playing time.
• Time-out — take a short break from one day up to several weeks.
• Self-exclusion — exclude yourself for a longer period.

UK players can also register with GAMSTOP to block access across all licensed sites at once, and free, confidential support is available from GamCare and the National Gambling Helpline on 0808 8020 133.

Please follow these steps:

1. Contact us first. Reach our support team via live chat (6am–10pm weekdays, 9:30am–6pm weekends), email or the contact form. Set out your complaint in writing and keep a copy of all correspondence.
2. Escalate to ADR. If we cannot resolve the matter, you can refer it free of charge to our independent, UK Gambling Commission–approved Alternative Dispute Resolution provider, IBAS, which adjudicates on gambling-transaction disputes. IBAS decisions are non-binding, and they will only consider a dispute after you have tried to resolve it with us directly.
3. Inform the regulator. You may also report operator conduct to the UK Gambling Commission, although it does not settle individual disputes.

Registration takes just a couple of minutes. You must be at least 18 years old and have valid ID to hand. To sign up:

1. Visit the Winomania Casino website.
2. Click the Sign Up button on the homepage.
3. Enter your personal details — name, email and date of birth (plus address and payment details when requested).
4. Verify your email address to activate your account.
5. Complete your KYC verification straight away by uploading your documents — this is required before any withdrawal and prevents delays later. We also recommend enabling two-factor authentication.